Discuss how E-commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support.

E-commerce has had a huge impact in our lives. It has capability to reduce cycle time. If you need insurance you can get this over the web, if you need to do grocery shopping you can order over the internet and if you need any electrical appliance, books or DVDs you can buy from an online store like Amazon. It can be faster and more convenient. E-commerce can enhance transactional purchasing by providing end users with quick and easy to use electronic systems such as electronic catalogues for selecting and purchasing their requirement from preferred suppliers. Purchases can be made in seconds via a few clicks of the mouse vs. traditional shopping that involves traveling to stores, parking, searching for products, standing in check-out lines, etc.

With e-commerce, employees' empowerment can improve. Employees can respond quickly to customer requests to satisfy customers. It also enables employees finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm. Autonomous decision making can make by the employee without consulting a boss or manager.

E-commerce can help to facilitate customer support such as provide mail-in service. The manufacturer will repair your equipment if you mail it in. Typical turnaround time is about four day. For example, Intel Company provides phone numbers and mailing addresses for contacting Intel Customer Support worldwide to customers. If customers meet the troubles, they can mail to the company thus help to fix the customer problem. E-commerce creates a simple and convenience way for customer to purchase goods and services.On line site are time consuming compared to the traditional store. Customers can direct get the latest informations and promotions by visiting online stores.